All details of our products are available via our website.
We always aim to dispatch orders as soon as they arrive, so you should receive your order within 2 or 3 days. If you order via e-mail, we will send a confirmation e-mail to say that the order has been dispatched. If you do not receive a confirmation e-mail the same day please contact us again.
e-mail is the best way of contacting us.
In purchasing our products, you are only purchasing the entitlement to use them, and only in the school by which they are purchased. They may also be used by staff in their own homes for preparing lessons. They must not be copied for any other purposes or passed on to other establishments, nor may they be used for any form of training, other than for the training of staff in the school by which they were originally purchased. Copies may not be retained by staff once they leave the school which originally purchased the material.
A school need only buy one copy of an item, but you can order additional CDs of an item if you wish. Due to the nature of our products, once ordered they are non returnable. We will always replace any items which are damaged or lost in transit, or found to be faulty. We find that this rarely happens with our products.
We send an invoice together with the goods to schools who request this. Our terms are strictly 28 days maximum from the date on the invoice. We consider that this is a reasonable time within which to pay. Therefore, If we do not receive payment within 28 days, we will reissue an overdue invoice which will include a late payment charge of 10% per month of the original order fee. Occasionally we offer discounts on some of our products. In ALL cases where items were purchased at a discount price, the invoice MUST be paid and we must be in receipt of the payment within 28 days of the date of the invoice. If paid after this date discount price will not apply and the full price advertised at the time of purchase is due.
If you send payment with your order we will not issue an invoice. Goods without payment included with the order can only be sent to school addresses. If you wish products to be sent to your home address, you must include a cheque or paypal as payment with your order.
Purchase of products by private individuals entitles that individual to use the items for their own teaching alone, and only for the teaching of the subject matter. They are not to be used for staff training.
If you wish to use our materials as part of a training course, please contact us for further details.
Updated January 25th 2013.
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